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June 19, 2008 - Martin Harrison - Call recording made easy at Big Box Shop
Call recording made easy at Big Box Shop
Phone call recording equipment can have a number of applications, from individuals who simply want to monitor the occasional phonecall, to offices and call centres, where thousands and thousands of calls a day can be easily recorded and monitored.
In such an environment, it is vital for businesses to monitor the performance of their staff and one of the ways they have done this is by using call recording systems from leading supplier Re-Tell.
Re-Tell are one of the U.K’s number one suppliers of call recording equipment, and have extensive experience in providing practical, cost effective call recording solutions.
These types of call recording systems are suitable for anyone with a high volume of calls or where verbal contracts or financial transactions are carried out by telephone.
Phone call recording has a number of advantages. Bosses can monitor the performance of their staff so that they can improve their services. Employees themselves can use the equipment to play back calls to confirm important details, this is especially important if any discrepancies arise, meaning that
Many people may feel self conscious in the knowledge that their calls are being monitored. For this reason, Re-Tell’s call recording equipment has an ‘agent observe’ feature which means that calls can be monitored covertly, this can also ensure that management get an unbiased view of telephone activity.
Call recording software for your PC, is an incredibly cost effective and efficient way of recording calls. Phone calls can be found quickly and easily and this software is compatible with most modern telephone systems and conferencing units such as the Konftel 200 and the Polycom Sound Station.
Re-Tell’s call recording systems have helped thousands of businesses in a variety of sectors including financial institutions, banks & building societies, insurance companies, bookmakers and stockbrokers.
ReTell’s range includes:
ReTell Advanced PC call recording software - Containing a new Intelligent Recording Interface for superior sound quality recordings on any handset or headset, this advanced software is compatible with most telephone handsets
ReTell Sense Multi Line Call Recording Systems - available as a standalone recording system with cube. tower or rack mount server/PC or as a module in other companies' systems and programmes. This system is suitable for businesses who want to record a high volume of calls
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