July 23, 2008 - Martin Harrison - More and more businesses using call recording equipment

More and more businesses using call recording equipment

More and more businesses across the UK are experiencing the benefits of using phone call recording equipment These systems are becoming increasingly popular in a variety of industries and sectors. Here are some examples:

Call Centres

Call centres are using call recording equipment to improve:

• Dispute resolution
• Customer service levels
• Staff training & appraisals
• Prove call quality to outsource clients

Here is what one satisfied call centre boss had to say about their new phone call recording system:

“We are all very pleased with the call recording system and our Training Manager is seeing some real benefits coming from it, so much so that we are looking to expand, to potentially our entire Sales staff!”

Travel firms

“The call recording system has the potential to save the company thousands of pounds in bookings that have been confirmed and then later disputed on the telephone. It’s definitely worth every penny as it gives you confidence in taking reservations over the telephone. It has taken a great burden away from my telesales staff”.

Health Service

Call recording systems have a number of benefits for the health service

• Reduction in practice insurance premiums
• Boosting staff moral by reducing abusive phonecalls
• Prevent costly disputes & litigation
• Prove correct medical advice is given

The Medical Protection Society recommends that health service professionals record their calls. It’s a valuable and effective tool in the drive to improve efficiency and protect against costly disputes in surgeries, health centres and hospitals.

The MPS have also recommended that the records be kept for 8 yrs generally and up to 25 yrs for maternity, child and mental health issues. There is no better way of doing this than implementing phone call recording equipment. In addition recording offers health professionals an ‘aide memoir’ to recall important telephone discussions with colleagues or consultants.

Recording your telephone conversations is perfectly legal and will provide a rapid return on investment and our large range of solutions is your guarantee that we offer impartial advice.
 
Solicitors and legal firms

Call recording helps the legal profession to record important conversations in order to:

• Prove ‘who said what’
• Resolve complaints from clients
• Dictate notes and record meetings

Even in this highly litigious society you wouldn’t think that solicitors and law firms would need to protect themselves against disputes. But think again. In the insurance industry FSA regulation has lead to recommendations and then to compliance with rules on recording calls. The Law Society is already stating that law firms keep accurate records of all transactions and have procedures in place for solving disputes. Call recording systems allow you to do this.

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