Frequently asked questions:

Who are Big Box Distribution?

We are part of the NB Data Group of companies, a large telecoms and data networking company. This website was formed in 2006 to service home users, home office workers, and SMEs to provide discount telecoms and networking products from the leading manufacturers. Because NB Data has a client base of mainly large blue chip organisations, NHS and local Government this means that the discounts available to us from buying in such large quantites are passed on to you.

Is it better to place my order online or over the telephone?

We accept orders both over the telephone and via our secure website. We try to encourage our customers to shop online as this reduced the amount of time it takes to process and thus helps to keep down our costs so we can keep down the prices. Also recent studies have shown that shopping on a secure website like ours is much more secure than giving your credit card details over the phone to a stranger who may be duplicating your information. Our organisation however prides itself on honesty and all our staff are well trained in methods to help reduce fraud.

What payment methods do you accept?

We take most major UK credit and debit cards and we can also accept cheques by prior arrangement. Companies are always welcome to set up a trade account which will give them access to the possibility of further discounts and a personal account manager.

How will my item be delivered?

We use private courier companies to deliver all of our goods. All deliveries must be signed for at the address given and the items will NOT be left with a neighbour if you are not home. Due to the nature of the goods that we sell they often are stolen or go missing in transit so as a result we have been forced to take steps to reduce the number of failed deliveries. Where possible the address you order to should be somewhere where you know there will be someone to sign for the parcel i.e. a work address or a family friend or family member.

What do I do if the item is faulty or not suitable?

If the item arrives faulty or develops a fault within the first 90 days we will provide you with a full refund or swap the item for a new one at no cost to yourself. After 90 days and up to 12 months we will only be able to give you a refund. If the item arrives and you have changed your mind or it is not suitable then we will refund you for the goods if it is returned in a saleable condition within 7 days from the day of purchase. In this instance you would be expected to return the item at your own cost.

What do I do if I'm not sure exactly what to purchase?

if you need any help or advice about which product to purchase then don't hesitate to contact our sales team who are there to give you expert advice.

Are all your items brand new?

99% of our items are brand new with the exception of a few refurbished networking equipment items and IP handsets. NONE of our home telephone equipment or electrical goods are in any way refurbished re-boxed or ex-display and we recommend that you ask this of any online telephone store before you buy.

If you have any further questions then please don't hesitate to call 0845 241 9660 or email sales@bigboxdistribution.com